Research Design Service South East

Accessibility Statement

Accessibility statement for NIHR Research Design Service South East

This accessibility statement applies to the website for NIHR Research Design Service South East (RDS SE). This website is run by RDS SE. We want as many people as possible to be able to use it. RDS-SE is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

We’ve made the website text as simple as possible to understand, using plain English where possible. Some content is technical and contains scientific terms and language. In some area we have not been able to simplify wording without changing the meaning of the text.

AbilityNet has advice on making your device easier to use if you have a disability, and we’d welcome any feedback on where we can improve our website to work better for those with disabilities.

We know some parts of this website are not yet fully accessible, but are working on this and will ensure all future content is as accessible as we can make it.  We welcome feedback on this.

Feedback and contact information

If you have problems accessing information on this website, or would like any of our work in a more accessible format please email us with details of your request

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements or have additional suggestions to improve our website accessibility, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NIHR RDS SE is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Some of our documents exist only in PDF form. Should you require a non-PDF version please get in touch with us.

Non-compliance with the accessibility regulations

Video and audio controls

Some videos and audio on our website do not have the required transcriptions available. The regulations don’t require us to publish fully accessible video and audio content until new content is created after 23rd September 2020 (WCAG: 1.2.2, 1.2.4). Where possible and in the future, all videos and podcasts will be uploaded to YouTube to ensure that subtitles and transcripts are available.

Disproportionate burden

Navigation and accessing information

There’s not a way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

Software addons

Certain software addons we have used to do not currently generate output in a fully compliant manner. For example, we post our videos in YouTube, and this may mean the video you view on our website is not compliant with the legislation. We have adapted content as much as possible to make it compliant, and will continue to monitor the addons used to ensure that, when possible, they will be fully compliant.  None of the addons in question affect the core content of the RDS-SE website.

Content that’s not within the scope of the accessibility regulations

Portable Document Formats (PDFs) and documents

Some of our PDFs that are not essential to providing our services were published before 23rd September 2018. We are implementing strategies to ensure that any new PDFs or documents we publish will meet accessibility standards.

If you have trouble accessing these documents, please do contact us.

Any new PDFs or Word documents we publish will meet accessibility standards.

As referred to above, certain software addons are not currently generated fully compliant output. We will monitor this but believe a total re-design of these elements of the website would be a disproportionate burden.

Preparation of this accessibility statement

This statement was prepared in September 2020. It was last reviewed in March 2022, when the website was also tested.

We used this approach to deciding on a sample of pages to test using various auditing tools, but the overriding guidance was from the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.

Testing was carried out on the overall site structure and all top level pages, using the Wave tool and PowerMapp. Some manual inspection was also carried out.

Broken links were checked using an automated tool. At the time of publishing this statement, there were no broken links on the website.


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